As part of efforts towards inclusive banking and cashless policy, Access Bank has opened a self-service electronic branch in Ikota, Lagos State.
The bank said the self-service banking service (e-branch) is its innovative response to smart-banking revolution craved by customers in this technology age. The smart-banking solution is expected to bridge the existing service gap and improve overall customers’ service experience.
Access Express, as the bank’s e-branch is called, is predominantly a self-service electronic channel requiring minimal human interface. An integration of the bank’s electronic channels into an application, Access Express is an initiative executed to provide quality financial services to the bank’s existing and prospective customers through customer-friendly outlets, leveraging seamless technology to boost customer experience.
Speaking on the initiative, Herbert Wigwe, the bank’s Group Managing Director said, “Access Express is an intelligent response to customers’ needs and is ahead in terms of value delivery. Our self-service electronic branch is a one-stop centre where customers are able to do banking transactions, which ordinarily would have taken them to the banking halls. Specifically, Access Express branch offers 24/7 cash withdrawal service to Access Bank card holders and other banks’ cardholders.”
Wigwe hinted that the bank would open not less than 50 Access Express branches across the country to simplify banking for its customers.
He said customers could enquire about their account balance (savings and current), deposit cash into their accounts without using cards, access their statements and previous transactions, receipt and transfer of funds without using cards, payment for pre-booked airline tickets, airtime purchase for mobile phones via PIN vending and virtual top ups and settlement of utility bills such as DSTV subscription and GSM postpaid bills.”
Abraham Ehijator Aziegbe, Group Head, Retail Operations, while explaining the functionalities of the applications in the service centre to customers said, “this service offers customers the flexibility and convenience of being in control of how and when they carry out their banking transactions. For instance, customers could make cheque book request, initiate account and loan application, and demand bank drafts.”
Access Bank is reputed for innovation and service excellence. The bank’s opening of an e-branch is a demonstration of its commitment to its promise of Speed, Service, Security evolved to redefine service culture in Nigeria. By this, banking customers are welcome to a more refreshing service experience on the bank’s channels and e-banking products.
The bank said the self-service banking service (e-branch) is its innovative response to smart-banking revolution craved by customers in this technology age. The smart-banking solution is expected to bridge the existing service gap and improve overall customers’ service experience.
Access Express, as the bank’s e-branch is called, is predominantly a self-service electronic channel requiring minimal human interface. An integration of the bank’s electronic channels into an application, Access Express is an initiative executed to provide quality financial services to the bank’s existing and prospective customers through customer-friendly outlets, leveraging seamless technology to boost customer experience.
Speaking on the initiative, Herbert Wigwe, the bank’s Group Managing Director said, “Access Express is an intelligent response to customers’ needs and is ahead in terms of value delivery. Our self-service electronic branch is a one-stop centre where customers are able to do banking transactions, which ordinarily would have taken them to the banking halls. Specifically, Access Express branch offers 24/7 cash withdrawal service to Access Bank card holders and other banks’ cardholders.”
Wigwe hinted that the bank would open not less than 50 Access Express branches across the country to simplify banking for its customers.
He said customers could enquire about their account balance (savings and current), deposit cash into their accounts without using cards, access their statements and previous transactions, receipt and transfer of funds without using cards, payment for pre-booked airline tickets, airtime purchase for mobile phones via PIN vending and virtual top ups and settlement of utility bills such as DSTV subscription and GSM postpaid bills.”
Abraham Ehijator Aziegbe, Group Head, Retail Operations, while explaining the functionalities of the applications in the service centre to customers said, “this service offers customers the flexibility and convenience of being in control of how and when they carry out their banking transactions. For instance, customers could make cheque book request, initiate account and loan application, and demand bank drafts.”
Access Bank is reputed for innovation and service excellence. The bank’s opening of an e-branch is a demonstration of its commitment to its promise of Speed, Service, Security evolved to redefine service culture in Nigeria. By this, banking customers are welcome to a more refreshing service experience on the bank’s channels and e-banking products.
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